Our Keys are Yours !
We place a great emphasis on Customer satisfaction by delivering the best service with the best people. OmniChem’s teams from lab to pilot & from pilot to production are dedicated to deliver a full service to our partners.
Being a partner to leading companies in the food, cosmetic and pharmaceutical industry for their new extracts and active ingredients, means that we need to overcome same challenges and uncertainties as our customers.
Flexibility, speed and agility are therefore key words in our way to operate.
On technological aspects, we position ourselves as a leader in our key technologies.
We think and act from our customer perspective and expectations.
The customer is fully integrated in our project management cycles. All communications are transparent and we collaborate in an open way.
For every project, a team is assembled. This team is made of representatives from following departments :
- Process Development
- Analytical Development
- Safety Assessment
- Quality Control
- Quality Assurance
- Sales & Marketing
A project brief summarizing the following aspect will be redacted and discussed openly with our customers. This document will define deliverables, resources, timing, communication channels,…
- Exchange of team coordinates & review of deliverables with customer
- Project kick-off meeting information
- Project Macro Plan
- Original process and analytics review, familiarisation & feedback
- Decision on raw materials sources & qualities
- Extended Safety Assessment on final process flow
- Parallel activities: raw material supplier qualification, PORD preparation ,...